Permission tiers
Default tier for new roles. Each role can override.
Draft only · maximum control
Aria drafts every external message and waits for human approval. Recommended for the first 2 weeks with a new customer.
Low-stakes auto-send
Aria auto-sends scheduling, nudges, status updates, and NPS surveys. Rejections, offers, and first-touch outreach still draft for human approval.
Full auto · trusted account
Aria sends everything except rejections after interview stage and offer comms. Use this only after a customer has explicitly opted in.
House style
How Aria writes when she speaks for your team
Tone
The vibe Aria uses when drafting candidate comms.
Banned terms
Words and phrases Aria will never use, comma-separated.
Must include
Disclosures Aria must add to every external comm.
Default channel
First-touch channel for new candidates. WhatsApp recommended for SA candidates.
Quiet hours
When Aria won't send to candidates. Queued messages go out the next morning.
Local quiet hours
Aria respects the candidate's local timezone for these windows.
to
Weekends
Pause all outbound on Saturday and Sunday unless the candidate replies first.
Public holidays
Skip South African public holidays automatically.
POPIA & retention
Data handling rules. All defaults are POPIA-compliant.
Default retention
How long Aria keeps candidate data after a process closes.
Auto-redact protected info
ID numbers, medical conditions, marital status. Aria removes these from stored CVs.
EE self-identification
Only collect EE Act self-id if the candidate explicitly consents.
Cannot be disabled. POPIA requirement.
Integrations
Tools Aria reads from and writes to
WhatsApp Business API
Candidate first-touch, scheduling, nudges
SendGrid
Transactional email channel (recommended for high volume)
Gmail / Google Workspace
Send and receive candidate emails through your own Gmail account. OAuth-based.
Outlook / Microsoft 365 Mail
Send and receive candidate emails through your Microsoft 365 account. OAuth-based.
Google Calendar
Scheduling interviews and intake calls (OAuth)
Outlook Calendar
Microsoft 365 calendar for scheduling. Aria reads availability and books panels.
Greenhouse ATS
Greenhouse ATS
Pull applicants, sync candidate status
Slack
Morning briefs, debrief reminders, approvals
REMchannel
SA salary benchmarks for offer drafting